Reflective Journal
Write 100-word Reflective Journal on how this clinical scenario enhanced your understanding
of important communication techniques and what would be incorporated into your individual
communication style to improve the nurse-patient/family relationship.
Required criteria
1. 100 word minimum reflection
2. Identifies how this scenario enhanced
understanding of communication techniques
3. Addresses how these communication
techniques will be incorporated into their own
communication style to improve the nursepatient/family relationship
4. Logical reflective flow which follows standard
grammatical rules with minimal (1-2)
misspellings
Case Video Transcript:
“Let’s discuss your care needs, and I will call Connie, the social worker, to ask her to come talk to you. There might be more options for you.”
Therapeutic. Providing leads is a therapeutic communication technique because the questions will help the client more clearly define any concerns.
Inez touches Mrs. Halvorsen.
Therapeutic. Touch is a therapeutic communication technique because it conveys caring and empathetic feelings by the nurse towards the client.
“Why can’t your daughter help out when she stops by in the evening?”
Nontherapeutic. Asking a “why” question is a nontherapeutic communication technique because it can be perceived as accusatory, causing the client to become defensive and mistrust the person who asked the question.
Nurse Inez nods as Mrs. Halvorsen says, “Our neighbors are really good if we need anything and we can call them.”
Therapeutic. Active listening is a therapeutic communication technique because the nurse takes in information using all the senses while conveying an open attitude towards the client.
“Now Graca, mama’s got to go back to work. You be sure to bundle up for school. I’ll see you when you get home.”
Nontherapeutic. Focusing on self is a nontherapeutic communication technique because it prevents the client’s goals from being perceived as most important.
“It’s unfortunate, but Medicare only covers home health services for clients that are homebound.”
Therapeutic. Clarifying is a therapeutic communication technique because it allows the nurse to validate the message received to ensure that both the nurse and client have a mutual interpretation of the message.
“Here is some information about those services, along with the list of their fees.”
Therapeutic. Credibility supports interprofessional and client communication by conveying confidence, providing accurate information, and acknowledging limitations during nurse-provider and nurse-client interactions.
“I know exactly what you are going through. I had the same experience with my Aunt Jennie.”
Nontherapeutic. Focusing on self is a nontherapeutic communication technique because it prevents the client’s goals from being perceived as most important.
Inez answers the phone.
Nontherapeutic. Dismissive behavior is an ineffective style of interpersonal communication because the nurse indicates that another person’s opinions or presence is not wanted or needed.
“Good morning, Mr. and Mrs. Halvorsen. I am Inez. I will be the nurse caring for you today. How are you?”
Therapeutic. Developing rapport with a client supports the establishment of a therapeutic relationship by sharing mutual feelings of acceptance while maintaining open communication and the development of trust and respect.
“Okay. I have some discharge paperwork to go over with you. You will be discharged home in the care of your husband.”
Therapeutic. Building trust with a client supports the establishment of a therapeutic relationship based on acceptance, empathy, honesty, and reliability.
“Yes, that was Connie, our social worker, who discussed having a bath aide come to your home twice a week.”
Therapeutic. Building trust with a client supports the establishment of a therapeutic relationship based on acceptance, empathy, honesty, and reliability.
